TERMS & CONDITIONS OF SALE (PUBLIC OFFER AGREEMENT)
Rustic Indigo
Effective date: [ 1st July 2026]
Operator: House of Ansh (OPC) Private Limited
Trade name: Rustic Indigo
Address: House No 1/302/16, 7th Floor Patto Area, Panaji, Tiswadi, North Goa- 403001, Goa 403001
Email: [cs.rusticindigo@gmail.com / cs.houseofansh@gmail.com]
Website: www.rusticindigo.com
1. SCOPE
These Terms and Conditions govern the sale of products through the website www.rusticindigo.com within the territory of India and any other locations where the Company offers delivery services.These Terms apply exclusively to individual consumers. By placing an order, the customer confirms that they have read, understood, and accepted these Terms without reservation.
The sales contract is concluded between the customer and House of Ansh (OPC) Private Limited, a company incorporated under the laws of India, CIN: U14109GA2025OPC017687 acting as the owner, operator, and authorized seller of RUSTIC INDIGO products through the website.
All orders, payments, and transactions made through the website are processed by House of Ansh (OPC) Private Limited in accordance with applicable Indian laws and regulations.
2. PRODUCTS
The products offered for sale are those described on the website at the time of consultation.
RUSTIC INDIGO takes the utmost care in presenting and describing its products. However, slight variations in color, texture, or appearance may occur due to artisanal production processes and screen display differences.
3. PRICES
Prices are listed in USD ($) and include applicable taxes unless otherwise stated.
Shipping costs are calculated and displayed prior to order confirmation via Email and are charged in addition.
The Seller reserves the right to modify prices at any time but commits to applying the price indicated at the time of the order.
4. ORDERS
The order process includes:
Selection of products and addition to cart
Entry of customer details
Review and validation of the order
Acceptance of these Terms and Conditions
Payment confirmation
An order confirmation email will be sent upon successful placement.
The Seller reserves the right to refuse or cancel any order in case of:
Payment failure
Suspected fraud
An unresolved issue relating to a previous order, including payment disputes, chargebacks, or return-related claims
5. PAYMENT
Payments must be made in full at the time of order.
Accepted payment methods include credit/debit cards, online payment systems, and any other methods available on the website.
All transactions are processed through secure payment gateways to ensure confidentiality and security.
6. SHIPPING & DELIVERY
Orders are processed within [1–3] business days tentative.
Estimated delivery times:
Moscow, Saint Petersburg & major Metropolitan cities Globally : [10–15 business days]
Other regions globally: [15–20 business days]
Delivery timelines may vary due to logistical factors beyond the Seller’s control, including customs or regional carrier delays.
7. RETURNS & EXCHANGE
Customers may request a return, replacement, or refund in accordance with the Company's Return and Refund Policy available on the Website.Return Conditions:
• Items must be unused, unworn, unwashed, and in their original condition;
• Original packaging, labels, tags, and accessories must be included;
• Proof of purchase or order confirmation must be provided;
• Certain products may not be eligible for return due to hygiene, customization, or other reasons specified on the Website.
Return Procedure:
Customers must contact the Company at [cs.rusticindigo@gmail.com] and provide:
• Order number;
• Product details;
• Reason for return, replacement, or refund request.
Unless the product is defective, damaged, incorrectly delivered, or otherwise eligible for free return under the Company's policies, return shipping costs shall be borne by the customer.
Refunds:
Approved refunds will be processed to the original payment method within 7 business days tentative after the returned product has been received and inspected by the Company. Processing times may vary depending on the payment provider or banking institution.
8. DEFECTIVE OR NON-CONFIRMING PRODUCTS
If a product is defective, damaged, or does not match the description, the customer must notify the Seller within 3 business days.
The Seller will offer one of the following remedies:
Replacement
Repair
Refund
In such cases, return shipping costs will be covered by the Seller.
9. LIABILITY
The Seller shall not be held liable for:
Interruptions in website access
Technical errors beyond its control
Indirect damages resulting from product use
Nothing in these Terms excludes rights granted under applicable consumer protection laws.
10. PERSONAL DATA
Personal data is collected, stored, and processed for order fulfillment, customer support, account management, fraud prevention, legal compliance, and related business purposes.Personal data may be stored and processed on secure servers located outside India. The Company implements appropriate technical and organizational safeguards to protect personal data.
By using the Website, customers acknowledge and agree to the collection, use, storage, and processing of their personal data in accordance with the Company's Privacy Policy and applicable Indian laws.
11. INTELLECTUAL PROPERTY
All content available on the Website, including but not limited to text, images, graphics, logos, trademarks, product descriptions, designs, software, and other materials, is owned by or licensed to the Company and is protected by applicable intellectual property laws.No content may be copied, reproduced, distributed, modified, published, or otherwise used without the prior written consent of the Company.
12. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of India.Any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or any purchase made through the Website shall be subject to the exclusive jurisdiction of the competent courts located in Goa, India.
The parties shall endeavor to resolve disputes amicably before initiating legal proceedings.
13. CONTACT
For any questions or claims, customers may contact:
Email: [cs.rusticindigo@gmail.com]
Telegram: t.me/rusticindigoResponse timeline : 1-2 days
THANK YOU FOR CHOOSING RUSTIC INDIGO
